Refund policy
Due to the handmade, personalized, and fragile nature of our sand bottle art, all sales are final. We do not accept returns, exchanges, or refunds unless the item arrives damaged or defective.
Damaged or Defective Items
If your order arrives broken or significantly different from the product description:
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Contact us within 48 hours of delivery at z172967316@gmail.com].
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Provide clear photos/video of the issue.
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We may offer a replacement or refund at our discretion.
No Returns for These Reasons
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Change of mind, color preference, or sizing.
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Minor imperfections (each piece is uniquely handmade).
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Delays caused by shipping carriers.
Order Accuracy
Please double-check your shipping address & design details before checkout. We are not responsible for incorrect addresses or buyer errors.
Contact Us
For damaged items or order issues, email: [z172967316@gmail.com].